[Jukebox-list] "PRO" help

[Ron Rich]

Ron,
  I have eliminated the complaint about parts not used (fitted)---I return (almost) all old parts to the customer--I usually start a job with an open empty bag, and toss anything that I replace into the bag (sometimes, I either miss the bag, or in case of small electrical parts, too badly destroyed to make it into the bag--I get most of them into it). I then return this bag when I present the bill.--no more complaints--usually will get a response something like "----all this has been replaced--?" My answer is "Yep, all those, also a few that were missing, and a few of the parts that hit the floor".
  Ron Rich

Ron <tracron at bigpond.net.au> wrote:
  My point is that it still does not work that is why they are there.
Usually not insulted but annoyed that they actually have to pay for a 
professional to repair it..
And will complain that you ripped them off and charged them for parts 
already fitted.
You are in business to make a profit, all they see is the money you just 
made not the overheads.
People should not be afraid to open their wallets and pay for what they use.
Ron from OZ
----- Original Message ----- 
From: "Justin S." 
To: 
Sent: Sunday, October 29, 2006 6:14 AM
Subject: [Jukebox-list] "PRO" help-was- WSR5 receiver


>I think you missed the subtle point here. they bring it here to the shop 
>expecting it to be a "cheap and easy" fix becase they have already done "so 
>much" of the work. they were trying to save money in the first place. you 
>mentioned the customer is still happy to get it fixed. truth is they are 
>usually insulted it has cost more. justin
>
> Date: Sat, 28 Oct 2006 11:07:18 +1000
> From: "Ron" 
> Subject: Re: [Jukebox-list] "PRO" help-was- WSR5 receiver
> To: "Jukebox mailing list" 
> Message-ID: <000601c6fa2d$6aca4130$0100a8c0 at amd3000gate>
> Content-Type: text/plain; format=flowed; charset="iso-8859-1";
> reply-type=response
>
> We all try to fix something our self and make mistakes doing it, then
> remember the times a qualified tech has repaired a part and has made a
> mistake.
> It is still a mistake wether it is a novas or a professional has made
> the
> repair.
> If it takes two hours extra to fix the part, your in front and the
> customer
> although embarrassed and out of pocket is still happy that the part is
> fixed.
> The internet and all the do it yourself TV shows have inspired people to
> do
> things that themselves with little regard to the experience that is
> needed
> to finish the job completely and that the repair will last, taking in
> consideration the rest of the component that may also need attention.
>
> Ron from OZ----- Original Message -----
>
> From: "Justin S." 
> To: 
> Sent: Saturday, October 28, 2006 10:43 AM
> Subject: [Jukebox-list] "PRO" help-was- WSR5 receiver
>
>
>>Hi Wes and Ron, it's funny you guys should mention this; i couldn't
> agree
>>more. when someone brings me a juke component that needs service and 
>>begins to tell me it should be "something simple" since they already
> did
>>this or that, it's almost a given it will end up being more expensive
> than
>>if they would have brought it to me untouched. it's frustrating and
> time
>>consuming trying to find where they soldered the cap on the wrong pin
> or
>>cut out wires they shouldn't have. i do feel that there are some parts
> of
>>a juke resto that most people can perform themselves (usually
> cosmetics)
>>and have the satisfaction of working on their own machine. i'm
> strongly
>>against the mass market for cap kits to folks who've never held a 
>>soldering iron. justin
>>
>
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