[Jukebox-list] "PRO" help

[Ron]

I have done the same. but you always get the one that says i have already 
replaced that.
Yes but that destroyed that when that was put in wrong.
Ron from OZ
----- Original Message ----- 
From: "Ron Rich" <ronnnrich at yahoo.com>
To: "Jukebox mailing list" <jukebox-list at lists.netlojix.com>
Sent: Sunday, October 29, 2006 4:05 PM
Subject: Re: [Jukebox-list] "PRO" help


> Ron,
>  I have eliminated the complaint about parts not used (fitted)---I return 
> (almost) all old parts to the customer--I usually start a job with an open 
> empty bag, and toss anything that I replace into the bag (sometimes, I 
> either miss the bag, or in case of small electrical parts, too badly 
> destroyed to make it into the bag--I get most of them into it). I then 
> return this bag when I present the bill.--no more complaints--usually will 
> get a response something like "----all this has been replaced--?" My 
> answer is "Yep, all those, also a few that were missing, and a few of the 
> parts that hit the floor".
>  Ron Rich
>
> Ron <tracron at bigpond.net.au> wrote:
>  My point is that it still does not work that is why they are there.
> Usually not insulted but annoyed that they actually have to pay for a
> professional to repair it..
> And will complain that you ripped them off and charged them for parts
> already fitted.
> You are in business to make a profit, all they see is the money you just
> made not the overheads.
> People should not be afraid to open their wallets and pay for what they 
> use.
> Ron from OZ
> ----- Original Message ----- 
> From: "Justin S."
> To:
> Sent: Sunday, October 29, 2006 6:14 AM
> Subject: [Jukebox-list] "PRO" help-was- WSR5 receiver
>
>
>>I think you missed the subtle point here. they bring it here to the shop
>>expecting it to be a "cheap and easy" fix becase they have already done 
>>"so
>>much" of the work. they were trying to save money in the first place. you
>>mentioned the customer is still happy to get it fixed. truth is they are
>>usually insulted it has cost more. justin
>>
>> Date: Sat, 28 Oct 2006 11:07:18 +1000
>> From: "Ron"
>> Subject: Re: [Jukebox-list] "PRO" help-was- WSR5 receiver
>> To: "Jukebox mailing list"
>> Message-ID: <000601c6fa2d$6aca4130$0100a8c0 at amd3000gate>
>> Content-Type: text/plain; format=flowed; charset="iso-8859-1";
>> reply-type=response
>>
>> We all try to fix something our self and make mistakes doing it, then
>> remember the times a qualified tech has repaired a part and has made a
>> mistake.
>> It is still a mistake wether it is a novas or a professional has made
>> the
>> repair.
>> If it takes two hours extra to fix the part, your in front and the
>> customer
>> although embarrassed and out of pocket is still happy that the part is
>> fixed.
>> The internet and all the do it yourself TV shows have inspired people to
>> do
>> things that themselves with little regard to the experience that is
>> needed
>> to finish the job completely and that the repair will last, taking in
>> consideration the rest of the component that may also need attention.
>>
>> Ron from OZ----- Original Message -----
>>
>> From: "Justin S."
>> To:
>> Sent: Saturday, October 28, 2006 10:43 AM
>> Subject: [Jukebox-list] "PRO" help-was- WSR5 receiver
>>
>>
>>>Hi Wes and Ron, it's funny you guys should mention this; i couldn't
>> agree
>>>more. when someone brings me a juke component that needs service and
>>>begins to tell me it should be "something simple" since they already
>> did
>>>this or that, it's almost a given it will end up being more expensive
>> than
>>>if they would have brought it to me untouched. it's frustrating and
>> time
>>>consuming trying to find where they soldered the cap on the wrong pin
>> or
>>>cut out wires they shouldn't have. i do feel that there are some parts
>> of
>>>a juke resto that most people can perform themselves (usually
>> cosmetics)
>>>and have the satisfaction of working on their own machine. i'm
>> strongly
>>>against the mass market for cap kits to folks who've never held a
>>>soldering iron. justin
>>>
>>
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